Good news are coming from the support team who is working hard to improve the support experience for Top 11 players.
This week I had a great chance to meet few great people from Nordeus who also asked me for some help on improving the support part of the game.
Yes! I had a lot of requests and suggestion regarding this but I hope and I’m sure that all of them are in the players advantage. Ideas & suggestions that will save everyone’s time.
In big lines, today I want to show you the new support page which is great because you can find support on almost everything without losing time contacting directly the support team.
To visit the new support page go to Top Eleven official page and click on Support in right upper part or visit this link.
In-game for the desktop (web) version, just open the game and visit the page HELP next to WIN TOKENS page.
The new page come with few a better structure and the updates on day because the game had many changes and new stuffs in 2015.
Except the search function which is very good and help you to find almost everything in few seconds you also have a filter that allows you to choose between web, android or iOS (click here for picture) and you can choose between one of the seven languages available for the moment (click here for picture). This option is at the bottom of the page.
One of the few suggestion for desktop version would be moving the network ID from the bottom of the page in a place much more visible (click here for picture).
For those who don’t know what’s network ID for, in big lines, that’s the code of your FB profile and with this code they can identify your team. You can call it the unique code of your team. There are also another ways to find the code like visiting this website and just insert the URL link of the FB profile link.
This code is always necessary when you submit a ticket at their email support address: firstname.lastname@example.org
Also when you send an email to Top Eleven (Nordeus) support team always remember to give all the details necessary and never forget your network ID, this will save precious time for both sides.
You can send email in the following languages: English, Spanish, Serbian, German, French, Turkish or Italian.
For the mobile version android and iOS we can’t offer to many details at the moment but don’t worry because everything is going to be good there too.
Comparing with the old version of help (support) page this is a great improvement which can work great and save a lot of time for both sides.
If you have any feedback that you think is good or you found any error feel free to post it here and I will do my best to contact the support team to improve the page.
All together the new page is covering way more topics then before and also is making everything way easier to be found so I found this new update as a big plus.
To make it better, we will also try to find a place on our website to offer a redirect to this great new page.